FacePoker FAQ — Frequently Asked Questions & Full Answers

Yes, FacePoker is an internationally licensed online gaming platform. It operates under an international gaming authority and undergoes regular third-party security audits.

Your funds are kept completely separate from FacePoker's operational funds — meaning the company's business activities have no impact on your balance. All connections are encrypted with 256-bit SSL. Payment information is processed in compliance with PCI DSS standards. Personal data is stored in accordance with our privacy policy and is never shared with third parties.

There are a few possible reasons your account may be locked — multiple failed password attempts, an unusual login location, or a security alert. This is done to protect your account.

• 1First, try resetting your password using the "Forgot Password?" option.
• 2You'll receive an OTP or reset link via SMS or email.
• 3If you didn't receive the link or your account is locked for another reason, email us at support@facepoker.ws.
• 4In your email, provide your registered name, date of birth, and your most recent transaction details if available.
• 5Support will verify your identity and typically unlock your account within 24 hours.

Important: FacePoker will never ask for your password via email or SMS. Any such request should be treated as fraudulent.

Yes, the FacePoker referral program is completely real and can earn you a solid amount in bonuses. The process is straightforward:

• 1Log in and go to the "Promotions" or "Refer & Earn" section.
• 2Copy your personal referral link or code.
• 3Send the link to your friend — once they register through that link, the referral will be counted.
• 4The bonus will be credited to your account as soon as your friend makes their first deposit.

Referral bonus amounts may vary depending on the terms of each offer — to see the latest amount, visit the Promotions page See. There's no limit to how many people one person can refer.

On FacePoker, you can view your complete game history and financial transaction records. This information is available after logging into your account:

• 1Log in and click the profile icon in the top right corner.
• 2Go to the "My Account" or "History" menu.
• 3"Betting History" — view the date, amount, and result of every bet placed.
• 4"Transaction History" — a full record of all deposits and withdrawals.

The last 90 days of data are available to view directly. If you need older records, email support@facepoker.ws — we can generate a statement for any specific period. Transaction Go here for details।

The good news is — on FacePoker, winnings from most games are added to your wallet almost instantly.

Slots & Casino Games: Winnings are credited to your wallet as soon as the round ends.

Sports Betting: Once the match ends and the result is confirmed — typically within 30 minutes of the final whistle.

Tournament Prizes: Within 24 hours of the tournament officially ending.

If your winnings haven't appeared in your wallet 2 hours after winning, try refreshing the page. If they're still missing, contact support — providing the game ID or match details will help resolve it faster.

This can happen occasionally — especially during peak hours due to network delays. There's no need to worry; funds are generally not lost.

• 1First, wait 30 minutes and refresh the page.
• 2Check "Statement" in your bKash app — note down the transaction ID.
• 3Check "Pending Transactions" on the FacePoker deposit page.
• 4If the issue persists, email us at support@facepoker.ws.
• 5In your email, include the bKash transaction ID, amount, and time.

The support team verifies the transaction and typically Within 2 hours credits it manually. If a payment genuinely fails, bKash typically refunds it within 24 hours.