🔐 Privacy & Security

FacePoker Privacy Policy — How Your Data Is Kept Safe

The security of your personal data is one of FacePoker's top priorities. In this document, we clearly explain what information we collect, why we collect it, how we store it, and whether it is ever shared.

Last Updated: January 2026 Estimated reading time: ~8 minutes Written in Bengali

1 Introduction & Commitment

The moment you open an account with FacePoker, you entrust us with something important — your personal information. We take that responsibility very seriously.

This privacy policy explains what types of data FacePoker collects, the purposes for which it is used, how long it is retained, and the circumstances under which it may be shared with third parties. We've written everything in plain, straightforward language — avoiding complex legal jargon — so you can truly understand what's going on.

By using the facepoker.ws website or any related services, you are considered to have accepted this policy. If you have any questions, feel free to contact us directly.

In brief: FacePoker never sells your data. Only the information necessary to provide our services and ensure security is collected.

2 Types of Data Collected

FacePoker only collects information that is genuinely necessary to provide our services. Collecting data beyond what is needed goes against our principles.

Data Type Example When Collected Required?
Identity-Related Name, date of birth, NID number KYC Verification Yes
Contact Information Email, mobile number Upon registration Yes
Financial Information Payment methods, transaction history On Deposits/Withdrawals Yes
Device Information IP address, browser, OS On every login Yes
Game Activity Betting history, game sessions Play Time Yes
Communication Records Support chat, email When contacting support Where applicable
Marketing Preferences Newsletter Subscription Optional at sign-up No

We collect information directly from you — through registration forms, payment processes, and support interactions. Some data is collected automatically, such as through cookies and server logs.

3 Why This Information Is Collected

Every piece of information FacePoker collects has a clear purpose. The key reasons are outlined below:

  • Account Management: Identity information is required to create, verify, and secure your account.
  • KYC Verification: Identity verification is carried out to comply with international regulations and to prevent fraud.
  • Payment Processing: Financial information is required to process deposits and send withdrawals.
  • Security Monitoring: Device and login data is analyzed to detect suspicious activity.
  • Service Improvement: To analyse user experience and improve FacePoker.
  • Responsible Gaming: Analyzes playing patterns to provide assistance when needed.
  • Legal Obligation: To comply with licensing authority requirements.

FacePoker never shares your information with third parties for advertising purposes. Your data is used solely to deliver services directly to you.

4 Sharing Information with Third Parties

FacePoker does not sell your data or share it indiscriminately. However, data may be shared with third parties in the following limited circumstances:

Third Party What Data Purpose Your Consent
Payment Provider Transaction Information Payment Processing Inherent
KYC Service Provider Identity Information Identity Verification Inherent
Regulatory Authority Required Information Legal Obligations Legal Obligation
Security Partners Device/Behavior Information Fraud Prevention Inherent
Advertisers Never

All third parties we work with are required to comply with FacePoker's strict confidentiality agreements. They may only use data for the specific purpose it was shared, and for nothing else.

5 Data Protection Practices

FacePoker applies industry-leading standards to protect your data, with security measures in place at both the technical and organisational levels.

  • 256-bit SSL Encryption: All data transmissions are encrypted. Information passing between your browser and our servers cannot be read by any outside party.
  • PCI DSS Standard: Payment card details are secured to international standards. Card numbers are not stored directly on our servers.
  • 24/7 Security Monitoring: Our security team continuously monitors for suspicious activity.
  • Restricted Access: Only authorized personnel have access to your information.
  • Regular Security Audits: Independent cybersecurity experts conduct regular audits of our systems.
  • Data Backup: Data is protected through encrypted backups.

In the event of a data breach, FacePoker will notify affected users within 72 hours and take all necessary protective measures.

6 Data Retention Period

FacePoker does not retain data longer than necessary. Each category of data has its own retention policy:

  • Account information — for the duration the account is active, and up to 5 years after closure (for legal compliance).
  • Transaction records — 5 to 7 years (in accordance with financial regulations).
  • KYC documents — 5 years after verification is complete.
  • Support communications — 2 years.
  • Cookie data — 1 day to 2 years, depending on type.
  • Marketing preferences — until you unsubscribe.

Once the required retention period has passed, data is securely deleted or anonymized beyond any legal obligations.

7 Cookies & Tracking Policy

FacePoker uses cookies to improve service quality and personalize your experience. Cookies are small data files stored in your browser.

Cookies can be managed through your browser settings. However, disabling essential cookies may cause some parts of the platform to not function properly.

8 Your Rights

You have important rights over your own data. FacePoker respects these rights and makes them easy to exercise.

Right to Access

You may request to see what information we hold about you.

Right to Rectification

You may request that any incorrect information be corrected.

Right to Erasure

You can request deletion of any data that goes beyond our legal obligations.

Right to Object

You may object to the use of your data for specific purposes.

Portability

You may request a download of your personal data.

Right to Restrict Processing

You may request that certain processing activities be restricted.

To exercise any of these rights, email us at support@facepoker.ws. We typically respond within 30 days.

9 Protection of Minors

FacePoker is strictly prohibited for anyone under 18. We do not knowingly collect data from minors.

If we are notified or become aware that a user is under 18 years of age, we will immediately close that account and delete all associated data.

If you believe a minor is using FacePoker, please contact us. We will act promptly.

10 International Data Transfers

FacePoker is an international platform. Your data may be stored on servers outside Bangladesh. Regardless of where it is stored, the same standards set out in this Privacy Policy apply.

For international data transfers, we ensure that the receiving country or organisation provides an adequate level of data protection. Standard contractual clauses are used where required.

11 Privacy Policy Updates

FacePoker may update this policy from time to time. If any significant changes are made, registered users will be notified by email and the updated date will be reflected on this page.

Continued use of the platform after any changes takes effect means you accept the updated policy.

12 Contact & Complaints

For any privacy-related questions or concerns, please reach out to our data protection team:

Email: support@facepoker.ws
Subject: Write "Privacy Policy Inquiry" as the subject
Response Time: Usually within 3–5 business days


🛡️ Security Pillars

How FacePoker Protects Your Data

Technology and policy — your privacy is protected on both fronts

End-to-End Encryption

Every data transmission is secured with 256-bit SSL. No one can intercept or read your data in transit.

KYC Verification System

This identity verification process protects your account from misuse by others.

No Sale of Data

FacePoker never sells your data. No information is shared with advertisers.

Regular Security Audits

Independent experts regularly review our security systems and provide recommendations for improvement.

Limited Access Policy

Only authorized personnel can access specific data. No unnecessary access is permitted.

Rapid Breach Response

In the event of a security incident, affected users will be notified within 72 hours.

❓ FAQ

General Inquiries

Two Questions Players Often Ask

First, check that your internet connection is working. Then close the app completely and reopen it. If you see an "Update Required" message, go ahead and update — newer versions typically include bug fixes and security improvements, so it's worth staying up to date. If the app won't open at all, restart your device, then uninstall and reinstall the app. In some cases, a full storage drive can also cause the app to crash. If none of that works, you can go directly to facepoker.ws in your mobile browser — all features are available there.

Go to the Sports Betting section on FacePoker and click on the event you've placed a bet on. For live matches, you'll see a "Live" icon next to the event. Tapping it will show you real-time scores, ball-by-ball updates, and changing odds. Select matches also offer live streaming — to watch, you'll need an active balance in your account. Whether streaming is available is indicated by a separate icon on the event page.

Play on a Trusted Platform

Your data is safe at FacePoker, gameplay is transparent, and support is available in Bangla. Get started today.

For users 18+. Please play responsibly.

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